How to return an item for repair/replacement or refund.
If you request a return for repair/replacement or refund, please email us for return PDF form. Promptly fill out Cartgoo return PDF form that will be sent to you by email. put the return form in your returning package along with your item.
For repair/replacement: ship the device without the accessories, and without the original box. Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us.
For Refund: If the product is being sent back for a refund, please return it in the original box with accessories, any accessories missing will be deducted from the total amount paid. In order to avoid customs duty, please send it back to us using a Regular mail shipping service such as your national mail courier. We will wait upon the arrival of the product before refunding the purchase.The customer is responsible for the shipping costs, when shipping the product back to us.
Please allow us 7-10 working days to process your return.
**When we ship back your product , we ship it via regular mail, we can ship it back by Express shipping at your request, you will need to pay the difference between the express shipping and the regular mail shipping.**
Technical support and RMA request email: email@example.com